02
Feb
2012
When I began my career in marketing seven years ago, I seemed to successfully stumble into the account services side of the business. I was organized, detail oriented, a “people person” and not afraid to speak up with our clients – a natural fit, right? The picture I had in my mind of what being an account manager meant was essentially an outgoing project manager. Little did I know, our job on the account side of the house serves a much greater purpose than information gatherer, planner and communicator.
As account managers we are responsible for guiding our clients, helping them understand their goals, and find out who they are trying to reach. When trying to communicate the goals, deliverables and other pieces of information to our internal team, I soon found out I had no idea how important one little word would be – “Why?” Over the years I started not only asking myself that question, but asking it of my clients and more-and-more to my team…
- Why are we talking to this demographic?
- Why do you think you need a brochure?
- Why are you rebranding?
- Why should your customers choose you over your competitors?
- Why are you on Twitter and not LinkedIn?
- And the list goes on…
Here at 3fold the importance of proper planning and fact-finding is at the core of what we do. We often find out our clients may not always ask themselves this important question enough. And that is just fine.
Ask any account manager on our team, I’ve told every one of them, if a client is asking you for a product (“I need a brochure” or “we want to do a newsletter” or “we need a press release”) or other deliverable, you must first ask them why they think they need it.
Perhaps they are asking for a brochure to fulfill their need to share information. But, what if that isn’t the best tool to reach the right audience. Instead maybe a website overhaul may work better, or a simple reminder card may be more effective. This may not always be the case. Sometimes our clients are right on with their requests, but part of our job is to ensure that what we deliver will not only solve the problem at hand but be the most effective and efficient.
To make a long story short, three little letters rule our process here at 3fold. If you can’t answer the question “why?” with precision, it’s time to go back to the drawing board to find the answer. Admittedly, it’s my favorite part of this job.

